Shipping and Returns

Now offering online shopping!

Website Return Policy

We pride ourselves on customer satisfaction here at Uptown Girl. However if for any reason you do not love your purchase, return the item in its original condition within 14 days for a full refund or store-credit, less shipping charges. All return requests must be received within the 14 day window, from the date your package was delivered to the date of your refund request, no exceptions.

Uptown Girl is not responsible for return postage fees and original shipping charges are non-refundable. Merchandise must be returned in the original condition (unworn, unwashed, unaltered) with tags attached.   Online purchases can be returned to our store according to our new curbside hours or shipped USPS.

*If you choose to pick-up curbside orders, use code CURBSIDE at checkout. We will have designated days/times (twice per week) we will be at the store for pickups and returns. Please contact us for our weekly options or stay tuned via Facebook.

We reserve the right to refuse any returns received 14 days after the post marked delivery date or if we determine that the merchandise does not qualify for a return. A 20% restocking fee may apply for returns accepted past our 14 days period.

If you would like to exchange an item, we suggest you place a new order for the item you want to ensure that it is in stock. We will refund the cost of the returned merchandise back to you in the original form of payment.

Please mail all returns to:

Uptown Girl

111 Center Ave.

Bay City, MI 48708

In-Store Return Policy

All items with tags attached may be returned for in-store credit or exchange within 14 days of purchase. The receipt must be present, no exceptions. In-store credit will be issued that expires in one year. 

Shipping Policy

We are only offering shipping opportunities within Michigan at this time until we are better equipped to continue our online business. Please be patient with us, if we receive enough requests, we can try our best to accommodate if there is a demand, potential additional costs may apply.

Shipping flat rate: $8.00